Frequently Asked Questions
Everything you need to know about your next wardrobe staple.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
How do I initiate a return or exchange?
We accept returns and exchanges within 30 days of delivery. Items must be unworn, unwashed, and have all original tags attached. Visit our Returns Portal to generate a prepaid shipping label.
How can I ensure I select the correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or following the specific 'Fit Note' provided in the description.
Are COLLECT garments sustainably made?
Yes, we prioritize ethical manufacturing. 80% of our current collection is made from organic or recycled materials, and we partner exclusively with factories that guarantee fair wages and safe working conditions.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.